Residents of Monica Geingos Street in Swakopmund woke up on Wednesday to find their road flooded, with water seeping into homes located on the lower end of the street.

The cause was a burst water pipe in the early morning hours. The flood quickly damaged furniture and appliances, leaving families scrambling to salvage what they could.

Speaking to NBC News, residents said this is not a new problem. Many have lived in the area since 2011 and claim the Swakopmund Municipality is fully aware of the recurring issue. Despite repeated calls for the ground to be leveled to prevent flooding, they say no action has been taken.

Property owners say the situation is also hurting business. Frequent flooding causes high tenant turnover and makes the area undesirable.

Selma Losper, a mother of a two-year-old, said the most recent flooding left her with nothing.
"I am tired. They have come and taken photos of me, but no help has come. Nothing has changed. I am really tired. If I had money, who must I sue—the municipality or who? My fridge, everything is gone. It’s broken. Let us get help from this water. Let them build us walls or give us houses."

Absalom Sofika, another resident, said the problem has persisted for over a decade.
"For 12 years, I have experienced the same situation. Whenever it rains, our houses are flooded—more than four to five times. We have asked the municipality to level the ground, but they have never done that. The flat yard is destroying everything."

Anna Karon echoed the same frustration.
"For many years, we have been sitting with the same problem. Since this land was handed over to us, whenever it rains, the water runs into our houses and destroys our furniture and other valuable possessions. We have reported this issue to the municipality, but I don’t know why they are not helping us."

The local authority says efforts are underway to fix the problem and prevent further damage. But for many residents, patience is running out—and questions are growing louder.