Some residents from Millennium Zone One in Rundu have been without running water for over a month.
Their efforts to get a solution from the Rundu town council are not paying off, and residents say they are now convinced that the local authority is not taking them seriously.
The recurring nature of the water crisis in Rundu has become so commonplace that most people no longer notice it.
But for the residents of the Millennium Park neighbourhood, it's worse. They say they have not had access to water for over a month, and that is unacceptable, especially since they pay Rundu Town Council for services.
What irks them even more is the Town Council's silence on the matter.
"When we are talking to the Town Council, they are not taking it seriously. Because if somebody has to report somebody you are providing services to, that we have this issue, they should respond. It's so painful when people are complaining, but then you are just sitting as if everything is ok. It's really painful," said Nicodemus Mundjenge.
Another resident, Eric Kaela, called on the government to come to their aid and address their concerns promptly. "The government should be informed so that the issue can be resolved at a national level, as it has now turned into a blame game. We know it's a challenge when it comes to this location, Millennium, but now it's very much worse. It's like you are living in the rural areas and not in town."
The residents wrote a letter to the Rundu Town Council, asking for solutions as well as a community meeting, but there has been no response.
When NBC News approached the Rundu Town Council for an interview, what we received from the acting CEO, Sam Nekaro, was a public notice document issued during the first week of September.
In the notice, the Town Council stated that the town is experiencing low water pressure, affecting numerous locations, including Millennium Park.
The notice also highlighted that the high water demand during this time of year will primarily affect residents living in higher slope areas.
The notice also read that water capacity from NamWater has reached its peak and that the water utility company is attending to the matter.
Even though the Millennium Park residents have been without running water for approximately five weeks, the Rundu Town Council, in its notice, is asking for residents' patience, understanding and cooperation.