The Minister of Home Affairs, Immigration, Safety and Security, has urged staff members at Eenhana to uphold professionalism and improve service delivery.

Addressing the ministry's officials from various divisions, Lucia Iipumbu emphasised the importance timely, effective and efficient services to the public. 

She pointed out the issuance of national documents, appealing to the staff not to send away people unnecessarily.

"Sometimes you go to home affairs, then you are told this declaration is not clear is in Oshiwambo, what if the pastor or headman of my village can only read and write in that language and where does your venecular run away to when you get in an office because we have people who serve in offices and there comes a grandmother but you still want to speak on English."

The minister also spoke on crime prevention, maintaining law and order, and safeguarding lives and property. 

Iipumbu issued a stern warning to officials involved in fraudulent activities, singling out dubious issuance of documents.

"Of recent if you have noted for the past 4-months almost every month we are apprehending someone and be warned those of you who are operating in this domain it is only a matter of time before the law catch up with you. Documents are not for sale, documents should be awarded rightful to those who qualify to get them."

Iipumbu also advised employers against hiring foreign nationals who do not possess valid documentation and work permits.

"Be prepared to pay a minimal fee for their work permit. We will give a grace period for the time of when we enforce the actual details of the contravention of the law. But we want to already sensitise you on what is going to happen going forward."

She reminded civil servants that their responsibility and mandate is to serve diligently with honesty,  integrity, and humanity.

Meanwhile, those who applied for national identity documents have been urged to collect them, as many uncollected IDs are piling up at Home Affairs offices.